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Keylock Storage

450 S Maple Grove Rd, Boise, ID 83709

Office Hours
MON - SAT9am - 6pm SUNClosed
Gate Hours
DailyOpen 24h
Google Reviews
rating 3.9
Write a Review

Justin W

2 years ago
rating 5.0
Affordable Storage is just plain awesome. They really care about their customers and keep the facility looking good.

Roc Pilon

2 years ago
rating 5.0
Great facility! Friendly customer service.

David Hoelscher

2 years ago
rating 5.0
Great staff, competitive prices and clean, secure grounds. Will definitely check with them if I'm in meed of another storage unit.

Mary Webb

2 years ago
rating 5.0
Had a terrible time logging into my account. Jennifer was awesome in getting to the right people to resolve my problem. She deserves a high five.

Barrow Windermere

2 years ago
rating 5.0
The rates are lower than others around and it's a secure facility. The manager was kind and helpful. I thought they had great customer service.

teddy wilson

2 years ago
rating 5.0
Great customer service. I would rent there again.

David Ackerschott

2 years ago
rating 5.0
Respond First Aid Systems appreciate this safe Storage facility. Clean and the staff is always friendly and helpful.

Bluesterman Nunya

1 year ago
rating 5.0
My experience at Keylock Storage on Maple Grove was great! Any question I had got answered, my slightly unique circumstance was understood and accommodated and the price I paid for the unit I had was fantastic. My goods were in an 18x10 unit and were undisturbed and undamaged during the 3+ months they lived at Keylock. The photo is of my goods in my unit after the great guys from CaseBoise loaded them in back in August. A shout out to them and to Angel and Brenda @ Keylock. The Bluesterman

Bret & Laurie Silver

1 year ago
rating 5.0
Really nice and clean facility! I was pleasantly surprised when I walked in. Brenda was very helpful, knowledgeable and friendly.

Tom Cox

1 year ago
rating 5.0
When I visited the Maple Grove office, I noticed the outside was clean and there was plenty of parking. The units seemed to be in good shape as well. When I went inside, I noticed that it was clean and neat. Brenda greeted me with a smile. She answered my questions about unit size, pricing, and insurance. She has a thorough knowledge of her job! Although I did not rent from Keylock Storage, I will recommend it to my friends.

Sybil Cox

1 year ago
rating 5.0
I found my experience investigating the possibility of using Keylock Storage very informative. I was explained the conditions of the rental contract and the billing procedures. Brenda also clearly explained about how the late fees were assessed and the consequences for me. Brenda was pleasant and made it easy to ask questions and was never intimidating when explaining the regulations for Keylock Storage.

Mike Perry

1 year ago
rating 5.0
Very friendly and knowledgeable staff. Thank you for the great service Alesha.

Scott Browne

1 year ago
rating 5.0
I called around to several facilities today. KeyLock is very price competitive with the added benefit of an imaculate facility. The lobby was clean and welcoming and Alicia was friendly and efficient. Great experience so far. Highly recommend.

Aj Osborne

1 year ago
rating 5.0
The office looks amazing and the staff were great. Glade I choose this place and would recommend it to anyone!

Ben Egbert

1 year ago
rating 5.0
Keylock is a very clean and safe storage facility. Chelsea is always friendly and looks out for her customers. As a Realtor in the Treasure Valley I know when I refer people to Keylock they will be taken care of. Each customer is treated with kindness and professionalism every time.

Chelsea Johnson

1 year ago
rating 5.0
Absolutely outstanding facility! Very clean, well kept, friendly staff, and competitive prices. Will definitely recommend to anyone I know with storage needs.

Tanner Allen

1 year ago
rating 5.0
Very nice, clean, secure facility, nice staff, good prices and 24 hour access... can't beat it!

Dan Vikes

1 year ago
rating 5.0
Keylock Storage in Boise is one of the best storage facilities I have encountered. Chelsea is great! She is very personable and a delight to work. The facility is top notch and I would recommend this facility to all my friends and family.

Alicia Wilkinson

8 months ago
rating 5.0
I went in to Keylock on Maple Grove a few times to check out the facility for future use and the onsite manager Chelsea was very helpful and kind. She explained the monthly costs, set up and the ease of use of the keypad at the gate. I would recommend this facility to anyone!

Natalie AngelineAndMars

9 months ago
rating 5.0
Friendly and knowledgeable staff. I've never seen a storage facility so clean!

Chelsea Belmonte

8 months ago
rating 5.0
Absolutely love the level of customer service here! The policies are well written and explained. No extra fees or worry of auction if you pay in time. Love the auto pay feature! Facility is clean and well kept. The manager went above and beyond to explain the lease in detail. I love the amount of security as well.

Amy Howell

7 months ago
rating 5.0
Chelsea at Keylock storage is very helpful and a great face for the company. Ive had two units here the last several years finally got down to one and now am able to be free of storage completely. My experience with the facility and company has been great, I highly recommend them! If Im ever in need Ill chose them again without hesitation!!!

Dave Forsberg

7 months ago
rating 5.0
After using several storage units for my work Key Lock Storage on Maple Grove in Boise is by far the best. I am there almost every morning and afternoon and the facility is always clean and well lit. Chelsea is amazing. I am always asking her to help me with deliveries as we have several units there and she is always accomidating and has never said no. If you are looking for a storage unit try this location, you wont be disappointed.

Ryder Barns

7 months ago
rating 5.0
Amazing customer service, free popcorn, and a clean facility. Chelsea explained all the details very well and gave me a tour of the units. Would highly recommend this location to anyone.

Ashley Adams

5 months ago
rating 5.0
Super friendly, amazing service! Was offered free popcorn and coffee. Very informative and knowledgeable staff. Extremely competitive prices and great specials going on! Highly recommend. They truly care about the facility and their customers

Brian McGann

5 months ago
rating 5.0
This location is great, it's half way between my home and work. Amy was very helpful and super friendly! I now have more money in the old bank account now since changing to Keylock Storage.

CSirizarry79

4 months ago
rating 5.0
Set up my account online, super easy and detailed information. Showed up with my U-Haul fully packed up and ready to unload, gate code worked like a charm annnnnd theres a random lock on my unit. Double checked all of my emails and lease information and it shows its my unit. Now Im stuck with renting the U-Haul for at least another 12 hours until the office opens up. Wicked bummer. Ill change my rating based on the service I receive in the morning. ****Update...I definitely overlooked the part in the paperwork where after renting online, theres still a requirement to go to the office to finish paperwork before unit access is given. I appreciate the help!

CSirizarry79 .

4 months ago
rating 5.0
Set up my account online, super easy and detailed information. Showed up with my U-Haul fully packed up and ready to unload, gate code worked like a charm annnnnd theres a random lock on my unit. Double checked all of my emails and lease information and it shows its my unit. Now Im stuck with renting the U-Haul for at least another 12 hours until the office opens up. Wicked bummer. Ill change my rating based on the service I receive in the morning. ****Update...I definitely overlooked the part in the paperwork where after renting online, theres still a requirement to go to the office to finish paperwork before unit access is given. I appreciate the help!

mike barrett

2 years ago
rating 4.0
24 hr access. Decent prices

Sylvia Wilson

2 years ago
rating 3.0
They did send out letters re the increase. Yes it more than doubled; it was about a 55% increase. I was in the slower-than-intended-process of moving out of a more expensive place that keeps raising it's rates. Now "Affordable" is more expensive. It's still a bit cheaper than where my husband's storage is though. It is expensive to move to another; that's what they're counting on. I needed to deal with my stuff anyway so it is good incentive to get a movin'! I'm not moving the remainder of my things over to "Not Affordable" though; they're cheaper where they are.

Robbi Trottier

2 years ago
rating 1.0
I just received letter telling me my unit rate would raise from an "affordable" $75 a month to more than double "unaffordable" $166 a month. I am disable and have to find a place to move my things in this freezing snowy weather. Beware, this is neither affordable or convenient. 1/04/2017

Jennifer Stover

2 years ago
rating 1.0
We never received a notice stating our storage unit payment was going to be increased by 66.00. It was just automatically deleted from our checking account. We inquired about the payment today and they informed us of the increase. (Apparently the facility was sold). We are not staying! We have called other facilities in the area and for the same size, they are considerably cheaper. The grounds are NOT maintained. They haven't plowed or put ice melt down and as of last weekend, there is still inches of packed ice all around the units and on the roadway. It would be very difficult to even get to your unit if you were in a little car. My advice would be stay away of this place.

CourtneyBGoff Dani

1 year ago
rating 1.0
When signing up had a great experience with Brenda and units are really nice. qualified for first month free and ended up being charged for a full month which over drew my account. Instead of being an ethical business and recognizing their actions and what it had caused we have had a run around for a month with no resolution. Showed bank statements showing over drafts fees and still nothing. When speaking to representatives on the phone they were rude and snappy. This has by far been the worst company I have dealt with and would never recommend them.

Richard Harwood

1 year ago
rating 1.0
When I came back for my items I made sure to give 2 weeks notice that I was leaving the unit. When i picked up my items there was a mouse nest in one paintings. Which haf been eaten. They called me 4 days after I removed my items to tell me I needed to sweep. I still had 4 days left on my notice. Then when I went back to the unit with 2 days left the attendant drove out to the unit and back to tell me to go back to the unit and resweep. It was 26 degrees outside!! Angle, the attendant at the desk then drove back to the office while I walked back. She then left me waiting at the desk for more then 10 minutes while she typed up who knows what. There needs to be a faster more customer friendly way to treat your customers. I am ashamed to have done business with this company.

WATCH TOWER

1 year ago
rating 1.0
Before Keylock took over the place it was really great! But when they came the first thing they did was jacked up the prices and unbelievable huge amount. Then in just a few months they jacked them up again. I could see how they were going to run the place so I got the hell out ASAP! There is nothing special about Keylock that you can't get from other storage places for less money. I would not recommend Keylock to my most hated enemies. Do your self a huge favor and drive on by these money gouging bastards.

Courtney goff

1 year ago
rating 1.0
Awful. Charged me for first month free , will not pay me back and sent me a letter six months after stating I won the worst lottery ever . Rent was raised 60 $ out of nowhere! Still havent been paid back! Now suing.

B. Anderson

1 year ago
rating 1.0
The first thing they did was doubled the prices on all the locker. Not a good start. I would definitely look around before going to ANY of the keylock storage places. They are not climate controlled so thing melt in the heat and freeze solid in the winter. They have very poor lighting so take a bright light if planning on seeing anything you have stored there. Other than that, They are like all the rest. They don't do anything noticeable what so ever. I recommend that nobody rent from them.

Sensi Wolf

1 year ago
rating 1.0
My account is set up for auto payment, they chose not to withdraw the funds and called me the day after it was due charging me a late fee. They called at the end of their business day on a weekend then "overlocked" me out, meaning even if I could get through the gate they put their own locks on my unit locking me out and charging me additional fees. I also filed a complaint with the BBB to make sure others know about their actions.

·Vina Martinez·

8 months ago
rating 1.0
This storage company has the worst customer servuce!! Not only did they refuse to contact me only because I wasn't on the account, but I did have Power of Attorney over the person's and my property, the manager pretended to be just a regular employee to avoid having to deal with me. The storage facilities negligence resulted in my friend losing a whole "truckload" of their property to the movers before making me pay $224 to gain Access to the property this is the most ridiculous decision making this storage company has ever made. Please whatever you do ,do not rent space here ever!! Unless u want to pay for ur property to get stolen from you!!! (Pictures are what the unit looked like after they went through it)
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  • 24 Hour Access
  • 24 Hour Cameras
  • Boxes & Supplies
  • Drive-up Access
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • RV, Car, Boat